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FAQ2021-04-07T14:54:03+00:00

Find answers to some of your more common questions.

Toll Free Reservations US & Canada
tel:

(+1) 800-422-0450

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Accommodations
Check in / Check out times2021-02-16T18:29:09+00:00

Check in time is 3:00 pm; check out time is 12:00 noon. Please provide your flight information prior to arrival so that we are able to anticipate your hotel arrival time. With this information, we will do our best to accommodate you upon your arrival, however if we are not able to provide an early check in or late check out, we do have our complimentary hospitality suite, located on the eighth floor with our business center.

Credit Cards Accepted2021-02-16T18:26:04+00:00

All major Credit Cards are accepted

Directions to hotel2021-02-21T04:28:06+00:00

Halepuna Waikiki is located at

2233 Helumoa Road
Honolulu, Hawaii 96815

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For assistance with directions to the hotel, please call 1 (808) 921-7272

Guaranteed Reservations and Deposits2021-02-21T04:31:10+00:00

To guarantee reservations, a credit card guarantee is required at the time of booking the reservation.
Cancellations received within 72 hours or non-arriving guests will be assessed a one-night’s room charge with applicable taxes. May vary according to the season.

Suite Deposit/Cancellation:
A credit card guarantee is required at time of booking and will be assessed one-night’s room charge with applicable tax 30 days prior to arrival. Full non-refundable prepayment of room rate and applicable tax is subsequently required 7 days prior to arrival. Cancellations received within 30 days of arrival will be assessed a one-night’s room charge. Cancellations received within 7 days of arrival are subject to full cancel charge of room rate and applicable tax. May vary according to the season.

How can I connect to the Internet?2021-02-21T04:32:35+00:00

Wifi is complimentary at Halepuna. When you open a browser while on property on either your laptop or mobile phone, a window will appear with a button to click to allow your device to access the wifi connection.

I have a child under 17, is there an additional cost for an extra bed?2021-02-21T04:33:18+00:00

There is no additional charge for one child 17 years old and under, utilizing existing bedding. Should an extra bed be required, $50 + taxes will be assessed per night (rooms are limited to one additional bedding).
Crib / cots are complimentary.

Is smoking allowed in the rooms?2021-02-21T04:34:06+00:00

Smoking and the use of e-cigarettes are prohibited in all guest rooms and guest room lanais. There is a designated smoking area located next to the Gatehouse waterfall adjacent to the front entrance of the hotel. All other areas of the hotel are prohibited by Hawaii State Law

Third Person2021-02-21T04:35:00+00:00

Maximum of three persons to a room; third person (18 years and older) is an additional $95 + taxes per night.

MISCELLANEOUS
Resort Fees2021-02-21T04:22:41+00:00
There are no resort fees at Halepuna Waikiki
Time zone2021-02-21T04:23:28+00:00
HST (Hawaii-Aleutian Standard Time). Hawaii does not observe Daylight Savings Time
Pool2021-02-21T04:23:53+00:00

Halepuna guests have exclusive access to the Halepuna pool. Halekulani’s pool is not available for Halepuna guest use.

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