Find answers to some of our more common questions.

Toll Free Reservations tel: (+1) 808-921-7272

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Accommodations

Q.Check in / Check out times
A. Check in time is 3:00 pm; check out time is 12:00 noon. Please provide your flight information prior to arrival so that we are able to anticipate your hotel arrival time. With this information, we will do our best to accommodate you upon your arrival, however if we are not able to provide an early check in or late check out, we do have our complimentary hospitality suite, located on the eighth floor with our business center.
Q.Credit Cards Accepted
A. All major Credit Cards are accepted
Q.Directions to hotel
A. Our Guest Relations team is happy to assist with any transportation arrangements to and from the airport. For arrangements, contact the Guest Relations team at 808-921-7272 or by email at

• Proceed onto H1 Freeway heading east toward Honolulu.
• Take the Nimitz Hwy exit (Hwy 92) and continue east.
• Nimitz Hwy. becomes Ala Moana Blvd. Stay on Ala Moana Blvd. until it meets Kalakaua Ave.
• Turn right onto Kalakaua Ave. and proceed to Lewers St.
• Turn right onto Lewers St.
• Turn left onto Helumoa Rd.
• The Halepuna Waikiki driveway is on the right
Q.Guaranteed Reservations and Deposits
A. To guarantee reservations, a credit card guarantee is required at the time of booking the reservation.
Cancellations received within 72 hours or non-arriving guests will be assessed a one-night's room charge with applicable taxes. Subject to change during the festive season.

Suite Deposit/Cancellation:
A credit card guarantee is required at time of booking and will be assessed one-night's room charge with applicable tax 30 days prior to arrival. Full non-refundable prepayment of room rate and applicable tax is subsequently required 7 days prior to arrival. Cancellations received within 30 days of arrival will be assessed a one-night's room charge. Cancellations received within 7 days of arrival are subject to full cancel charge of room rate and applicable tax. Subject to change during the festive season.
Q.How can I connect to the Internet?
A. Wifi is complimentary at Halepuna. When you open a browser while on property on either your laptop or mobile phone, a window will appear with a button to click to allow your device to access the wifi connection.
Q.I have a child under 17, is there an additional cost for an extra bed?
A. There is no additional charge for one child 17 years old and under, utilizing existing bedding. Should an extra bed be required, $50 + taxes will be assessed per night (rooms are limited to one additional bedding).
Crib / cots are complimentary.
Q.Is smoking allowed in the rooms?
A. Smoking and the use of e-cigarettes are prohibited in all guest rooms and guest room lanais. There is a designated smoking area located next to the Gatehouse waterfall adjacent to the front entrance of the hotel. All other areas of the hotel are prohibited by Hawaii State Law
Q.Third Person
A. Maximum of three persons to a room; third person (18 years and older) is an additional $50 + taxes per night.

MISCELLANEOUS

Q.Resort Fees
A. There are no resort fees at Halekulani
Q.Time zone
A. HST (Hawaii-Aleutian Standard Time). Hawaii does not observe Daylight Savings Time